Answers to our most frequently asked questions are just one click away.
Returns
What is Momaaq's return policy?
Momaaq allows returns for most products within 60 days of purchase, as long as the items are unworn, in new condition, and in the original packaging. You can return items via mail or in-store, depending on your location and the product.
How do I return my Momaaq order?
To return a Momaaq order:
Log into your Momaaq account on the Momaaq website or app.
Find your order and select the item(s) you want to return.
Follow the prompts to generate a return label if you’re returning by mail.
Pack the item securely and send it back via the designated return method.
Where is my refund?
Refunds typically take 8-15 business days to process, depending on the payment method used. Once your return is received and processed, you’ll receive an email notification confirming your refund.
Shopping
How do I find the right size and fit?
Momaaq provides a size guide on each product page to help you find the right fit. They also offer product-specific recommendations for certain types of footwear and apparel. If you’re unsure about sizing, check customer reviews for insight on fit.
How can I get Momaaq's best deals?
Momaaq often has sales and special promotions on their website. You can also become a Momaaq Member to receive personalized offers, early access to sales, and exclusive deals. Additionally, signing up for their newsletter or following Momaaq on social media can give you updates on discounts and promotions.
Does Momaaq offer product advice?
Yes, Momaaq offers product advice through customer service, live chat, and online guides to help you choose the best product for your needs (e.g., training shoes, running apparel, etc.).
Dispatch & Delivery
What are Momaaq's delivery options?
Momaaq offers several delivery options, including standard shipping, express shipping, and next-day delivery (where available). Delivery times and costs vary depending on your location.
Can my Momaaq order be dispatched internationally?
Yes, Momaaq offers international shipping to many countries. However, the availability of international delivery depends on your location.
Does my Momaaq order need to clear customs?
Yes, for international orders, your package will go through customs and may incur additional duties or taxes. Momaaq will typically provide you with an estimate of customs fees during checkout, but the final costs are determined by the customs office in your country.
Momaaq Membership
What is Momaaq Membership?
Momaaq provides a size guide on each product page to help you find the right fit. They also offer product-specific recommendations for certain types of footwear and apparel. If you’re unsure about sizing, check customer reviews for insight on fit.
How do I join a Draw?
Momaaq often has sales and special promotions on their website. You can also become a Momaaq Member to receive personalized offers, early access to sales, and exclusive deals. Additionally, signing up for their newsletter or following Momaaq on social media can give you updates on discounts and promotions.
How do I get Momaaq's newest sneaker releases
Yes, Momaaq offers product advice through customer service, live chat, and online guides to help you choose the best product for your needs (e.g., training shoes, running apparel, etc.).
Orders & Payment
Where is my Momaaq order?
To track your Momaaq order, log into your account and navigate to the Order History section. There you’ll find the tracking number and delivery status. You can also track it directly through the shipping carrier’s website.
Can I cancel or change my Momaaq order?
Once an order is placed, it typically cannot be changed. However, you may be able to cancel the order before it ships. If your order has already been dispatched, you’ll need to return the item once you receive it.
What are Momaaq's payment options?
Momaaq accepts various payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, and gift cards. Some regions may offer additional payment options like Apple Pay, Google Pay, or Momaaq gift
Company Info
Do Momaaq shoes have a warranty
Momaaq offers a two-year warranty on many of its shoes, covering manufacturing defects under normal use. This does not cover damage due to wear and tear. The warranty may vary by product category, so it’s best to check the product details or reach out to customer service for more information.
What is Momaaq's mission?
Momaaq’s mission is “to bring inspiration and innovation to every athlete in the world.”* (*If you have a body, you are an athlete.) Momaaq strives to create products that help people of all skill levels achieve their personal best in sport and life.
