At MOMAAQ, we’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our websites, mobile apps, or other MOMAAQ services. It also outlines the choices you have regarding your data and how you can get in touch with us.
What This Privacy Policy Covers
This policy applies when you use MOMAAQ’s products, services, or interact with our online platforms (like our website or apps). It includes when you make purchases, participate in contests, subscribe to our emails, or engage with us in any other way. This policy does not apply to personal information we collect from our employees, contractors, or third-party sites linked from our platform.
What Information We Collect
We gather personal information in a few different ways:
Directly from you: When you sign up for an account, make a purchase, or communicate with us. This can include your name, email, phone number, payment details, and even your fitness or physical characteristics (e.g., height, weight, activity levels).
Automatically: We also collect information when you use our platform, like your location, device information, browsing activity, and other technical details. For example, if you’re using our app, we might track your location or what pages you visit.
From Third Parties: If you link your MOMAAQ account with other services (like social media or fitness apps), we may collect information from those platforms.
How We Use Your Information
We use your personal information to:
Provide our services: To process your orders, provide customer support, and improve your overall experience.
Send you updates: We’ll keep you informed about new products, promotions, or events that might interest you (but we’ll always respect your preferences).
Personalize your experience: We might recommend products or services based on what you like, or offer tailored content.
Research and improve: To better understand how you use our services and how we can make them better for you.
How We Share Your Information
We don’t sell your personal data. However, we may share your information in these ways:
With our partners and service providers: We work with trusted companies who help us manage things like payments, shipping, and customer service.
For advertising: We may share your data with ad partners to show you ads that match your interests. You can opt out of personalized ads if you prefer.
For legal or safety reasons: In certain cases, we may need to share your data to comply with the law or protect our business and users.
Your Control Over Your Information
We give you control over what you share. You can:
Choose what information to share publicly (like your profile, reviews, or activity).
Update your preferences for marketing communications.
Review and delete your personal information through your account settings.
Children’s Privacy
We don’t knowingly collect information from children under 13. If you think we have, please reach out to us and we’ll take steps to remove it.
How We Protect Your Information
We use a variety of security measures, including encryption and other technologies, to keep your personal information safe. While no system is 100% secure, we do our best to protect your data.
Retention of Your Information
We keep your personal information for as long as necessary to provide services to you, fulfill legal obligations, or as required for business purposes
We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Policy or disclosed to you at the time of collection, unless otherwise required or permitted by law. For example, we keep your account profile information for as long as you keep your MOMAAQ account, but we may keep your purchase history longer to comply with our legal, tax, accounting and recordkeeping obligations, administer applicable returns and warranty programs, and for research, development and safety purposes, as well as an additional period of time as necessary to protect, defend or establish our rights, defend against potential claims or comply with legal obligations. Click here to learn more.
Managing Your Privacy Rights and Choices
At MOMAAQ, your privacy matters to us. Depending on where you live, you may have certain rights about how we collect and use your personal information. These rights allow you to manage your data, and we’re committed to helping you do so. Here’s a simple breakdown of what you can do and how to exercise these rights.
Your Privacy Rights
Here are some of the key rights you may have regarding your personal information:
Right to Know and Access
You can ask us what personal data we have about you—how we got it, why we have it, who we share it with, and what we do with it. You can also ask to see the specific data we hold.
Right to Correct
If you notice that your data is incorrect or outdated, you have the right to ask us to fix it.
Right to Delete
You can request to delete your personal information. There are some exceptions, like if we need to keep certain data for legal or operational reasons, but we’ll let you know if that’s the case.
Right to Opt Out of “Sales” or “Sharing”
You can choose to opt out of having your personal data shared with third parties for things like targeted ads or “behavioral advertising.” This doesn’t mean you’ll stop seeing ads, but they’ll be less personalized.
Right to Non-Discrimination
You won’t be treated unfairly or penalized for exercising your privacy rights. Whether you want to delete your account, update your data, or opt out of targeted ads, we’ll respect your choices.
How to Use Your Rights
We’ve made it easy for you to exercise your privacy rights. Here’s how you can get started:
Making a Request
If you want to access, update, or delete your data, you can do it directly from your account settings or reach out to us through our support channels.
Verifying Your Identity
To protect your privacy, we may need to confirm your identity before we process certain requests. We’ll typically do this by sending a verification email to your account or asking you for additional information. If we can’t verify your request, we’ll let you know.
Authorized Agents
If you’d like someone else (like a family member or legal representative) to manage these requests on your behalf, they can do so, but we may need proof of their authorization.
Opt-Out of Marketing and Advertising
If you no longer want to receive marketing emails or text messages from MOMAAQ, you can update your preferences anytime in your account settings. You can also unsubscribe from any individual message.
Targeted Ads
We use your data for personalized ads, but you have the option to opt out of these ads. You can update your settings in your account or via the “Privacy & Cookies” page on our site. If you opt out, you’ll still see ads, but they won’t be tailored to your interests.
Mobile Device Settings
If you’re using a mobile app, you can adjust your advertising preferences directly in your phone’s settings. Whether you’re on iOS or Android, there are simple steps to stop apps from tracking your behavior for ads.
Managing Cookies and Tracking Preferences
We use cookies (small files that store information on your device) to improve your experience on our platform and personalize content for you. You can manage your cookie settings at any time. Here’s how:
Browser Settings
You can adjust your cookie preferences directly through your web browser. If you block cookies, you may find that some parts of our platform don’t work as smoothly.
Mobile Settings
On your mobile device, you can manage your app tracking and advertising preferences. For iOS, you can go to Settings > Privacy > Tracking to control which apps can track you.
Do Not Track
While we respect your privacy, we don’t currently respond to “Do Not Track” signals that some browsers may send. To manage your cookie preferences, you’ll need to do it manually through your browser or device settings.
Updating Your Profile Information
You can easily update your contact details (like email, address, and phone number) by logging into your account and changing them in your profile settings.
Managing Your Content
If you’ve posted something on the platform that you want to remove, you can request to delete it. Keep in mind, though, that some copies of your content may still exist in backups or have been shared by others before you deleted it.
Workout Data and Profile Visibility
We use your workout data to offer customized training plans, product recommendations, and event invitations. If you’d prefer that we don’t use your workout data for these purposes, you can update your preferences in your account settings.
You can also control who sees your profile and interacts with you on our platform by adjusting your profile visibility settings.
Cookies and Similar Technologies
To make your experience better, we use cookies, pixel tags, and other technologies to gather data on how you interact with our platform. This helps us improve functionality, track performance, and serve you relevant ads.
What We Collect
When you use our platform, we may collect information like:
We also work with third-party services (like Google Analytics and Google Ads) that use similar technologies to help us analyze usage and serve targeted ads. You can adjust your preferences with these third parties as well.
Third-Party Integrations
MOMAAQ allows you to link your account with other devices and services, like activity trackers, social media, or music streaming platforms. When you connect to third-party services, their privacy policies apply, and we encourage you to review them.
We may also provide links to third-party websites or apps for your convenience, but please note that these sites have their own privacy policies. We aren’t responsible for their practices.
Changes to Our Privacy Policy
As laws and technology evolve, we may update this Privacy Policy. If we make significant changes to how we use your personal information, we’ll notify you through email or provide notice on our platform. We encourage you to review our Privacy Policy regularly to stay informed.
Questions, Feedback, and Support
We’re here to help if you have any questions, feedback, or concerns about your privacy rights or our practices.
You can reach us anytime through our Privacy Webform.
For questions, you can also contact our Consumer Services at 1.800.806.6453, or email us at privacy@MOMAAQ.com.14. Additional State-Specific Information
For California Residents
California residents have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This section provides additional details on how we collect, use, and share your personal information.
Categories of Personal Information We Collect
We collect several categories of personal information, including:
Identifiers (e.g., name, email address)
Personal Information (e.g., contact information, payment details)
Characteristics of Protected Classifications (e.g., age, gender, etc.)
Commercial Information (e.g., purchase history)
Internet Activity (e.g., browsing data, device information)
Geolocation Data (e.g., precise location)
Sensitive Data (e.g., financial details, health information)
How We Use Your Personal Information
We use your data for things like:
Fulfilling orders, processing payments, and improving our services
Conducting analytics and marketing
Providing personalized recommendations and promotions
Disclosures of Personal Information
We share personal information with vendors, affiliates, and third-party services (e.g., payment processors, marketing partners) for business purposes. This may be considered a “sale” or “sharing” of personal information under California law, particularly for targeted advertising. However, we do not sell or share sensitive personal information, nor do we share data about individuals under the age of 16.
Your Privacy Rights
As a California resident, you have the following rights:
Know what personal information is collected
Access your personal information
Correct inaccurate data
Delete your personal information
Opt-out of the sale or sharing of your data for targeted advertising
Limit the use of sensitive data
Non-discrimination for exercising these rights
For more information, visit the Managing Your Privacy Rights and Choices section.
Financial Incentive Programs
We may offer discounts, rewards, or other perks through our membership or promotional programs. By joining, you may share personal information with us, which we use to provide benefits. You can opt-in or opt-out at any time.
Shine the Light
Under California’s Shine the Light law, if you are a California resident, you can request details on any personal information shared with third parties for marketing purposes. You can make this request once a year, free of charge, by contacting us at privacy@MOMAAQ.com.
For Oregon Residents
Oregon residents have additional privacy rights under the Oregon Consumer Privacy Act. This section provides more details about how we collect, use, and disclose your personal information.
Controller of Personal Information
The MOMAAQ entity that controls your personal information depends on your interaction with us. For digital services (websites, apps), MOMAAQ, Inc. handles your data, while MOMAAQ Retail Services, Inc. manages your orders and purchases in physical stores.
Sensitive Data
In Oregon, fitness and activity information and precise geolocation data are considered sensitive. If you share this information with us (e.g., through a fitness tracker or location services), we treat it with extra care.
Your Privacy Rights
As an Oregon resident, you have the following rights:
Confirm whether we are processing your personal data
Access your data and get details on what we collect
Correct any inaccuracies in your personal data
Delete your personal information
Opt-out of data sales and targeted advertising
To exercise these rights, visit Your Privacy Choices or contact us directly.
For Virginia Residents
Virginia residents benefit from the Virginia Consumer Data Protection Act (VCDPA), which offers additional privacy protections.
Personal Information Collected
We collect the same types of personal information listed in the Personal Information We Collect section, including identifiers, browsing activity, and device data.
Targeted Advertising
We process certain data categories (like browsing activity and device information) for targeted advertising. This is shared with advertising networks and platforms.
Your Privacy Rights
Virginia residents have the following rights:
Access your personal information
Correct inaccuracies in your data
Delete your personal information
Opt-out of targeted advertising
Non-discrimination for exercising your rights
Appeal decisions if your request is denied
To exercise these rights, visit Exercising Your Rights and Choices.
