Momaaq orders can be returned within 30 days, with some exceptions. To be eligible for a return, items must be in their original, unworn, and unwashed condition, including all accessories, packaging, and tags. This return policy also applies to custom Momaaq By You sneakers.
Important: Returns are always free for Momaaq Members—just be sure to sign in at checkout to take advantage of this benefit.
Shop with confidence, knowing that returning is easy!
317 George Street, Suite 320 New Brunswick, NJ 08901
FAQs
How can I return an order from Momaaq?
You can start a return online. For additional details, refer to our simple instructions. And remember, we always cover the return delivery costs for Momaaq Members.
Is it possible to exchange an order from Momaaq?
The easiest way to exchange an item is to place a new order for the one you want and then return the item you currently have.
Am I able to return items after 30 days?
To exchange an item, you can place a new order for the item you want and return the one you already have, as long as it’s within 30 days of purchase.
What is the process for returning a defective or faulty product?
If your item is defective or faulty and it’s been less than 30 days since your Momaaq purchase, return it right away. For purchases over 30 days ago, please give us a call to arrange a return.
What is the process for returning a purchase made at a Momaaq store?
Items purchased at a Momaaq retail store should be returned to the store itself. As return policies may vary by location, we suggest contacting the store directly for specific details. If in-store returns aren’t possible, please refer to our warranty information for more help
